Terms & Conditions

1. Acceptance of Terms

By making a reservation, accessing, or using the facilities and services of African Hill Resort ("the Resort"), you agree to be bound by these Terms and Conditions. These terms apply to all guests, visitors, and event attendees at African Hill Resort, located at Kabakaba Hill, Volta Region, Ghana.

If you do not agree to any part of these terms, you must refrain from making a booking or using our services. African Hill Resort reserves the right to amend these terms at any time without prior notice.

2. Reservations & Booking

All reservations are subject to availability and are confirmed only upon receipt of a valid deposit or full payment as required by the Resort at the time of booking.

• Reservations may be made via our website, by phone, WhatsApp, or in person at the Resort.
• A booking confirmation will be issued via email or WhatsApp upon successful payment of the required deposit.
• Room allocations are at the discretion of Resort management and may be subject to change based on availability.
• The Resort reserves the right to decline any reservation at its sole discretion.
• Guests must present a valid Ghana Card, passport, or government-issued photo ID upon check-in.

3. Payment & Rates

All room rates are quoted in Ghana Cedis (GHS) and are inclusive of applicable taxes unless otherwise stated. Rates are subject to change without notice and the rate confirmed at the time of booking will apply for that stay.

• Payment is accepted via Mobile Money (MTN MoMo, Telecel Cash, AirtelTigo Money), bank transfer, and cash.
• A deposit of at least 50% of the total booking amount is required to secure a reservation.
• The balance is due no later than check-in unless a prior arrangement has been agreed in writing.
• Rates do not include personal expenses such as room service, laundry, spa treatments, or any additional services unless explicitly stated.

4. Check-In & Check-Out

• Check-In Time: 2:00 PM
• Check-Out Time: 12:00 PM (noon)
• Early check-in and late check-out may be available subject to room availability and may attract an additional charge.
• Guests who have not checked out by 12:00 PM without prior arrangement may be charged an additional night's stay.
• The Resort's reception is open 24 hours a day, 7 days a week.
• All guests are required to complete a guest registration form upon check-in in compliance with Ghana's Hotel and Hospitality regulations.

5. Cancellation Policy

Cancellations must be communicated to the Resort in writing via email or WhatsApp. The following cancellation policy applies:

• More than 7 days before arrival: Full refund of deposit less any bank or mobile money transaction charges.
• 3–7 days before arrival: 50% of the total booking amount will be forfeited.
• Less than 3 days before arrival or no-show: Full booking amount will be forfeited.
• For group bookings of 5 rooms or more, a separate cancellation policy applies — please contact us directly.
• The Resort reserves the right to cancel a reservation due to unforeseen circumstances, in which case a full refund will be issued.

6. Guest Conduct

African Hill Resort is a place of peace, relaxation, and natural beauty. All guests are expected to conduct themselves in a respectful manner at all times.

• Noise levels must be kept to a minimum after 10:00 PM in residential areas of the Resort.
• The Resort operates a strict no-smoking policy in all indoor areas. Designated smoking areas are available.
• The use, possession, or sale of illegal substances on Resort premises is strictly prohibited and will result in immediate removal and reporting to the Ghana Police Service.
• Guests are expected to respect the natural environment of the Resort. Littering, damage to vegetation, or disturbance of wildlife is not permitted.
• Visitors to in-house guests must be registered at reception and are not permitted to stay overnight without prior booking and payment.
• The Resort reserves the right to refuse entry or remove any guest whose conduct is deemed disruptive, offensive, or harmful to other guests or staff.

7. Liability

African Hill Resort takes the safety and well-being of all guests seriously. However, the Resort's liability is limited as follows:

• The Resort is not liable for loss, theft, or damage to personal belongings. Guests are advised to use the in-room safe where provided and to report any suspicious activity to reception immediately.
• The Resort is not responsible for any personal injury, illness, or accident occurring on the premises, except where caused by the proven negligence of Resort staff.
• Guests participate in all activities including water sports, hiking, and boat cruises at their own risk. Guests must follow all safety instructions given by Resort staff.
• The Resort shall not be liable for any failure to provide services due to circumstances beyond its reasonable control, including but not limited to power outages, natural disasters, government directives, or force majeure events.

8. Property & Damage

Guests are responsible for any loss or damage caused to Resort property during their stay.

• Any damage to rooms, furnishings, equipment, or Resort property will be assessed and charged to the guest's account.
• Guests must report any pre-existing damage in their room to reception within one hour of check-in.
• The Resort reserves the right to charge the credit card or mobile money number on file for any damage discovered after check-out.
• Removal of Resort property including towels, linens, electronics, or decorative items is prohibited and may result in prosecution under Ghanaian law.

9. Amenities & Services

• Use of the pool, spa, restaurant, bar, and other Resort facilities is subject to availability and the specific rules of each facility.
• The Resort reserves the right to temporarily close any facility for maintenance, safety, or operational reasons without prior notice.
• Children under 12 must be supervised by a parent or guardian at all times, particularly around pool and water areas.
• Breakfast, where included in a room package, is served at times designated by the Resort and cannot be carried forward to another day.
• Room service and additional services attract separate charges as per the Resort's current menu and price list.

10. Events & Functions

For weddings, conferences, outdoor events, and private functions booked at African Hill Resort:

• A separate Events Agreement will be issued and must be signed by the client before the event is confirmed.
• Event deposits are non-refundable once the booking has been confirmed and vendors engaged.
• The Resort reserves the right to modify event arrangements due to weather, safety, or operational requirements.
• External vendors and suppliers must be approved in advance by Resort management.
• All events must comply with Ghanaian law, including noise ordinances and licensing requirements.

11. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of the Republic of Ghana. Any disputes arising out of or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of Ghana.

In the event of a dispute, both parties agree to first attempt resolution through good-faith negotiation before resorting to legal proceedings.

12. Contact Us

If you have any questions about these Terms and Conditions, please contact us:

• African Hill Resort, Kabakaba Hill, Volta Region, Ghana
• Email: africanhillresort.ho@gmail.com
• Phone / WhatsApp: +233 208 267 501
• Reception: Open 24 Hours